CC4Skype Contact Centers are now fully equipped to perform web care as well. A full Omni-Channel Solution that actually does what is promised!
Social Media allows people all over the world to voice their thought and opinions whenever they want. And Social Media is always present, 24hrs a day, seven days a week. Making it a powerful tool. Monitoring these activities enables businesses to protect and even build their reputation by handling the real-time feedback received online.
How does that fit into your Contact Center operations? What adjustments are needed to provide agents with the necessary skills and tools to engage with your customers online?
All of these questions and much more will be are answered in the Web Chat and Social Media handling for the Microsoft UC Contact Center webinar.
This webinar is pre-recorded.
Watch te webinar