Skype for Business Customer Contact Solution
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Web chat and Social Media handling
CC4Skype Contact Centers are now fully equipped to perform web care as well. A full Omni-Channel Solution that actually does what is promised!
Teams & Skype for Business
Microsoft is amalgamating Skype for Business with Teams – join our WEBINAR to find out what this means for your Customer Contact Center needs.
Many of our customers are in need for additional functionality on top of Skype for Business platform. We notice this particularly in the Customer Contact domain “.
“Not only does CC4Skype enable the enhancement and streamlining of customer communications with Skype for Business, but it’s also impressively intuitive”.
“With CC4Skype, we offer our customers an intuitive, affordable and scalable Customer Contact solution on top of their existing Skype for Business platform”.
“CC4Skype has a high level of integration with applications that have a dynamic URL, such as Microsoft Dynamics, Sales Force.com and PowerSuite”.
More and more customers choose social channel to communicate with organizations, see the opportunity, not the challenge this offers.
Read all about the 10 most common reasons why organisations choose CC4Skype to streamline their communictions.
AudioCodes_Cloudbond The combination of the CC4Skype contact center solution and the CloudBond 365 appliance will enable customers to expand functionality on top of their Skype for Business solution in a simple and easy manner.
Elevating Customer Expericnce CC4Skype, Dutch brand leader in Omni Channel Contact Center Solutions for Skype for Business, will introduce Social Media and extended Web Chat at the CCW (Berlin). Social Media and extended Web Chat are using the same powerful routing engine as for voice and e-mail. CC4Skype now provides the possibility to perform real-time web care to elevate customer experience.
Email Launch CC4Skype, the Dutch brand leader in Contact Center Solutions for Skype for Business, has released her new email features at GITEX (Dubai). With the addition of superior email features based on Exchange Web Services (EWS) the solution is the first in its field to handle and route email this extensively.
New Hires CC4Skype is proud to announce it’s expanding workforce. As the company is making the step from star-tup to scale-up, it is making substantial changes.
Teams Integration CC4Skype is proud to announce it’s expanding workforce. As the company is making the step from star-tup to scale-up, it is making substantial changes.