Skype for Business Omni-Channel Customer Contact Solution

Certified by Microsoft

Customer experience on the rise

Our Omni-Channel Customer Contact Solution is certified by Microsoft and is natively integrated with Skype for Business and Teams. All features are managed from one central administration tool and one client. The addition of extended Web Chat and Social Media features, make CC4Skype the most complete, versatile and flexible Omni-Channel Solution in the Skype for Business Customer Contact market today.

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CC4Skype accellerates your customer experience

For companies that have invested in a Microsoft environment or are considering doing this, there is the possibility to make even better use of your Skype for Business and Teams investments by adding the Customer Contact functionality of CC4Skype. 

A solution ready for the future

We are committed to remaining at the forefront of technology and excellent integration with the Microsoft environment. That is why CC4Skype is ready for TEAMS.

Quick implementation and training

Getting your Contact Center up and running in a matter of days, will mean your team is productive soon which improves your customer service KPI's.

In the cloud, on premise or hybrid

CC4Skype is ready for any environment: cloud, hybrid, and on-premise. We support multi-tenancy, making it easy for a cloud operator to set up different accounts.​

Our Solution

First time right resolution

Being transferred to the wrong agent is the No1 reason why customers drop a call. We take call routing seriously, all channels are routed with the same powerful routing engine.

Customer Contact future

Web care, and with-it customer self-service is the future of Customer Contact. Therefore, providing excellent Omni-Channel self-service will enable companies to transform teir Customer experience.

Scheaffler
Hereaus
Perspectief
BOVAG
RePower
Dynalife
LPA
Alten
Arvato
Computer Profile
Tomra
CarGlass
Geesink
Gem Schijndel
iDcollege
MartheMaria
MBORijnland
Messer
NEXUS
Paardekooper
RDOG
YASK
UZB
SVHG
Cipal
HWWonen

Reference video Perspectief

Improvement is in their DNA
Constantly alert, intent on finding ways to improve is truly in their blood. To develop and improve is what they live and breath, for their customers as well as for themselves.

“Organizations with a strong focus on development, who employ people that are healthy and love working there and with enough confidence for trial and error, create movement. A movement towards the internal health of the company and the people that it employs”.
               André Wijnholds, IT Manager Perspectief

Watch the Reference video to see why Perspectief choose CC4Skype.

>>Sie können dieses Video auch mit deutschen Untertiteln ansehen. <<

"We selected CC4Skype because we can now organize incomming calls from different telephone lines in a very structured manner"
Iris de With
Facility Manager, Yask Netherlands
“Customer Contact needs to be organized in the best possible way, thats why Nextel, one of Belgiums largest integrators, choose CC4Skype"
Bert Ceuppens
CCO, Nextel Belgium

Easy to implement and use

Easyto implement and use. The software is very intuitive, quick to set up, highly functional and operates on-premise, in the cloud or hybrid

Omni-Channel Solution

All channels, Email, Voice, Web Chat and Social Media, are managed from one administration tool and one client

Native Skype for Business & Teams

Natively integrated with Microsoft Skype for Business, Teams and Dynamics. Three layers of collaboration capabilities for customers

Seamless integration

We integrate with Dynamics Salesforce PowerSuite SAP

Web care, and with-it customer self-service is the future of Customer Contact. Therefore, providing excellent Omni -Channel self-service will enable organisations to transform their customer contact experience.

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Elevating customer experience

Enhancing Skype for Business with      Omni-Channel features