providing excellent Omni Channel self-service will enable to transform the experience for the customer contact experience"
Being transferred to the wrong agent is the No1 reason why customers drop a call. CC4Skype takes call routing seriously, all channels; Voice, Web Chat, Email, and Social Media are routed with the same powerful routing engine.
The powerful interactive routing engine, based on business rules, skill set and availability of the agent, is used for all channels; web chat, voice, Email and Social Media. With it, CC4Skype provides the possibility to perform real-time web care, to elevate customer experience. Web care, and with-it customer self-service is the future of Customer Care. Therefore, providing excellent Omni Channel self-service will enable companies to transform customer contact experience.
Web care, and with it customer self-service, is the future of Customer Care. Therefore, providing excellent Omni-Channel self-service will soon hold more weight than traditional voice service.
Our Omni Channel Contact Center Solution for Skype for Business, is certified by Microsoft and is natively integrated with Skype for Business and Teams.
All features are managed from one central administration tool and one client. The addition of extended Web Chat and Social Media features make CC4Skype the most complete, versatile and flexible Omni Channel Solution in the Skype for Business Contact Center market today.
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