CC4Skype reference video

Improvement is in their DNA

Watch the Reference video to see why Perspectief choose CC4Skype.

 

Constantly alert, intent on finding ways to improve is truly in their blood. To develop and improve is what they live and breath, for their customers as well as for themselves.

 

 

 

 

 

 

 

 

 

 

 

This video is Dutch spoken and has English subtitles.

“Organizations with a strong focus on development, who employ people that are healthy and love working there and with enough confidence for trial and error, create movement. A movement towards the internal health of the company and the people that it employs”.

André Wijnholds, IT Manager Perspectief

Create the Contact Center of the future by migrating to Teams

Join our webinar

Are you currently using Skype for Business?
Do you consider migrating to Microsoft Teams?
Do you need Contact Center functionalities as well as collaboration tools?

Webinar Oct 29th, 16.00 hrs CET >> Register now <<

This webinar will give you a sneak preview into the Contact Center of the future. We will address why you should consider migrating your contact center from Skype for Business to Microsoft Teams. 

Why add Contact center functionalities to Microsoft Teams?
With CC4Teams, it is effortless to build a rich Omni-channel Contact Center by, for example, using a graphical flow editor. Using CC4Teams will allow you to greet your customers with professionalism and route them to the agent with the best skills and answer the question first the right. 

Most of you can relate to the fact that customers sometimes don’t want to wait for an agent. They might have a simple question and don’t mind receiving a callback later that day. The CC4Teams IVR will divert callers with non-urgent matters to voicemail, saving your team time and hassle. This feature will also go a long way to increasing customer satisfaction and decreasing wait times.

Drag and drop call flow with CC4Teams

Real-time and historical reporting is available and supplies various pre-set-up reports and alerts. Enhanced reporting, through Microsoft Power BI, lets you access real-time information to identify trends right away. Microsoft Power BI’s business analytics services empower everyone (not just data specialists) with real-time insight into what is happening in the contact center.

PowerBi reporting in Teams with CC4Teams

Join our webinar! 

CC4Teams supports Microsoft’s transformation from Skype for Business to Microsoft Teams. The migration is phased, due to availability of the API, and offers different ways to benefit Contact Center features in Teams.

By Federation
Microsoft introduced Teams based on “Open Federation.” In this phase, we federate a Teams user with Skype for Business. This allows Teams users to benefit most common CC4Skypes Contact Center functionalities in the Teams client. 

 In combination with web-client
In this case, CC4Teams will integrate into the Microsoft Teams client. CC4Team’s web-interface can than be used in a browser or a web extension window with Teams. This option allows agents to handle customer contact in precisely the same way the current Skype for Business and CC4Skype client does. It provides functionalities like joining a queue, call-recording, or to consult before transferring a call. 

In the Cloud by using the Microsoft cloud API
When all the functionalities of the cloud API of Microsoft are general released (available H1 2020), CC4Teams will fully integrate with teams by using the API in the client and the backend. This option allows the agent to use all of CC4Skype’s current functionalities in the Teams environment.

Summery
Migration to Teams available in three phases
Routing calls via CC4Teams provides the ability to add a lot of smart features on top of Microsoft Teams, like:

  • IVR
  • routing calls via database results
  • skill-based routing
  • routing based on longest available operator, opening hours, emergency routing or routing to external numbers
  • call recording
  • supervisor
  • reporting (real-time and historical)
  • wallboards
  • music on hold
  • customer survey 
  • etc

Join our webinar to learn all about it.

Optimaal klantcontact bij SnelStart

Snelstart gebruikt CC4Skype voor klantcontact

SnelStart wil klanten snel en goed helpen en daarom is klantcontact voor hen ontzettend belangrijk. Investeren in klant contact technologie waarmee dat goed en via meerdere kanalen kan is voor hen dan ook een vanzelfsprekendheid. Met CC4Skype  en Frontline werken zij effectiever en efficiënter én voegen zij waarde toe aan het contact met de klanten. 

Klantcontact op basis van Skype for Business
Familiebedrijf SnelStart ontwikkelt boekhoudsoftware voor het MKB en heeft in Nederland zo’n 70.000 klanten. De organisatie heeft de insteek om boekhouden makkelijk te maken voor elke ondernemer. Door de forse groei in medewerkers en klanten ontstaat de behoefte om medewerkers beter te faciliteren in het afhandelen van de contacten met klanten. De focus ligt hierbij op het optimaliseren van de klantbeleving. Om dit te bereiken is er de wens voor meer inzicht door rapportages en om efficiënter en effectiever om te gaan met de beschikbare middelen, bijvoorbeeld door het automatiseren van bepaalde handelingen.

Voor de afhandeling van het telefoonverkeer in het contactcenter maakt SnelStart gebruik van Skype for Business en Microsoft Dynamics voor CRM. Door de beperkte functionaliteiten en mogelijkheden van de huidige klantcontactoplossing, ging SnelStart op zoek naar een oplossing en een partner die beter paste bij hun wensen. Nancy van Beest, interim-manager klantenservice, deed gedegen onderzoek en zag in Frontline de partner die hen begrijpt en hen verder helpt in de verbetering en versterking van de klantgerichtheid.


Schaalbaar en flexibele klantcontactoplossing, ook voor de toekomst
Of het nu gaat om de integratie met andere bedrijfsapplicaties of een naadloze migratie naar Microsoft Teams, de nieuwe software moet dit aan kunnen. Daarnaast zijn schaalbaarheid, flexibel gebruik en eenvoudig beheer belangrijke wensen. CC4Skype geeft hier de perfecte invulling aan. Zo betaalt SnelStart naar gebruik en wordt de doorlooptijd van wijzigingen aanzienlijk verkort; de klantenservice kan nu zelf aanpassingen maken en call flows beheren en is daarvoor niet langer afhankelijk van de it-afdeling.

Met de integratie van Dynamics, beschikken de medewerkers over één scherm met alle beschikbare functionaliteiten voor het optimaal afhandelen van klantcontact, via welk door de klant gekozen kanaal dan ook.

#snelstartmaaktboekhoudenmakkelijk

Enterprise Connect, Orlando​

Meet us in Orlando

The ultimate event for all Call and Contact Center professionals. The go-to event to gain insights into the latest developments and innovations in the world of customer dialogue. An environment perfect for CC4Skype to showcase our latest releases.

CC4Skype exhibits at the IP Expo Europe – BOOTH E7

Web Chat & Social Media for customer contact

CC4Skype exhibits at the IP Expo Europe – BOOTH E7
On 3-4 Oct at the London ExCel.
Come join us; we will gladly demonstrate our Omni-Channel Customer Contact Solution to you.

IP Expo Europe; the go-to event for Customer Contact professionals.

If you want to gain insights into the latest developments and innovations in the world of customer dialogue, we will meet you there!
Europe’s Number ONE IT Event!

With six top IT events under ONE roof, 300+ exhibitors and 300+ free to attend seminar sessions, IP EXPO Europe is the must-attend IT event of the year for CIOs, heads of IT, security specialists, leaders of insight and tech experts.

The event showcases brand new exclusive content and senior level insights from across the industry, as well as unveiling the latest developments in IT. IP EXPO Europe now incorporates IP EXPO, Cyber Security, Developer, AI-Analytics, Internet of Things and Blockchain.

IP EXPO Europe, takes place on 3-4 October at ExCeL, London

Arrive with challenges, leave with solutions!