Create the Contact Center of the future by migrating to Teams

Join our webinar

Are you currently using Skype for Business?
Do you consider migrating to Microsoft Teams?
Do you need Contact Center functionalities as well as collaboration tools?

Webinar Oct 29th, 16.00 hrs CET >> Register now <<

This webinar will give you a sneak preview into the Contact Center of the future. We will address why you should consider migrating your contact center from Skype for Business to Microsoft Teams. 

Why add Contact center functionalities to Microsoft Teams?
With CC4Teams, it is effortless to build a rich Omni-channel Contact Center by, for example, using a graphical flow editor. Using CC4Teams will allow you to greet your customers with professionalism and route them to the agent with the best skills and answer the question first the right. 

Most of you can relate to the fact that customers sometimes don’t want to wait for an agent. They might have a simple question and don’t mind receiving a callback later that day. The CC4Teams IVR will divert callers with non-urgent matters to voicemail, saving your team time and hassle. This feature will also go a long way to increasing customer satisfaction and decreasing wait times.

Drag and drop call flow with CC4Teams

Real-time and historical reporting is available and supplies various pre-set-up reports and alerts. Enhanced reporting, through Microsoft Power BI, lets you access real-time information to identify trends right away. Microsoft Power BI’s business analytics services empower everyone (not just data specialists) with real-time insight into what is happening in the contact center.

PowerBi reporting in Teams with CC4Teams

Join our webinar! 

CC4Teams supports Microsoft’s transformation from Skype for Business to Microsoft Teams. The migration is phased, due to availability of the API, and offers different ways to benefit Contact Center features in Teams.

By Federation
Microsoft introduced Teams based on “Open Federation.” In this phase, we federate a Teams user with Skype for Business. This allows Teams users to benefit most common CC4Skypes Contact Center functionalities in the Teams client. 

 In combination with web-client
In this case, CC4Teams will integrate into the Microsoft Teams client. CC4Team’s web-interface can than be used in a browser or a web extension window with Teams. This option allows agents to handle customer contact in precisely the same way the current Skype for Business and CC4Skype client does. It provides functionalities like joining a queue, call-recording, or to consult before transferring a call. 

In the Cloud by using the Microsoft cloud API
When all the functionalities of the cloud API of Microsoft are general released (available H1 2020), CC4Teams will fully integrate with teams by using the API in the client and the backend. This option allows the agent to use all of CC4Skype’s current functionalities in the Teams environment.

Summery
Migration to Teams available in three phases
Routing calls via CC4Teams provides the ability to add a lot of smart features on top of Microsoft Teams, like:

  • IVR
  • routing calls via database results
  • skill-based routing
  • routing based on longest available operator, opening hours, emergency routing or routing to external numbers
  • call recording
  • supervisor
  • reporting (real-time and historical)
  • wallboards
  • music on hold
  • customer survey 
  • etc

Join our webinar to learn all about it.

Het Microsoft Contact Center

Actis en CC4Skype nodigen u van harte uit voor een interactieve sessie met als thema;

Klantcontact oplossingen  voor Skype for Business, Microsoft Teams & Microsoft Dynamics. 

Donderdag 12 september geeft CC4Skype een exclusieve sneak preview van hun nieuwe contactcenter oplossingen voor Microsoft Teams en Microsoft Dynamics. Schrijf je via onderstaande button in voor deze demo.

CC4Skype optimaliseert uw klantervaring
Voor bedrijven die hebben geïnvesteerd in een Microsoft omgeving of dit overwegen te doen, is er de mogelijkheid om uw Skype for Business en Microsoft Teams investeringen nog beter te benutten door de Customer Contact functionaliteiten van CC4Skype toe te voegen.

>>meer informatie en inschrijven<<

Exclusive Roundtable Event – Contact Center Special

We are delighted to invite you to the upcoming AudioCodes roundtable event in Almere on September 24th, this time focussed on the Contact Center market.

During this roundtable, CC4Skype and AudioCodes will discuss the latest Contact Center news and updates. Anne-Meine Gramsma, CCO, CC4Skype, will give you a sneak preview into the Contact Center of the future and will address why you should consider switching from Skype for Business to Microsoft Teams. GertJan Coolen, CTO, CC4Skype, will give a live and interactive demonstration of the CC4Skype solution.

From AudioCodes you can expect the latest updates from Peter Broeckx, Regional Sales Director Contact Center, including the opportunity of Artificial Intelligence for Voice. Jasper Filon will explain how WebRTC can help you increase customer engagement while lowering costs. And finally, Gerald Groh will update you on the SmartTap recording solution that captures and indexes any customer or organizational interaction.

We will end this event with a networking lunch.

These intimate, interactive events are in high demand and therefore quickly overbooked, so register now to reserve your seat.

>>Register now<<

Unify Square workshop

Workshop
Jabra – Unify Square – CC4Skype
Oktober 30th – Frankfurt 

09.30 hrs – 09.45 hrs Registration
09.45 hrs – 10.00 hrs Welcome                                                                                                                   10.00 hrs – 11.30 hrs
Workstream Collaboration (Teams) & Device Management in der Praxis                                                                Live Demo
„Was schief gehen kann, geht schief und Schuld hat die IT“
Intelligentes Device Management kann auch einfach sein
Jabra Headset – die Visitenkarte der IT für  SfB/Teams
Workstream Collaboration – Challenge für die IT (Teams)

11.30 hrs – 12.45 hrs
Vom Contact Center zum Support – komplexe Wege einfach gestalten
Kundenkontaktlösung – einfach und flexibel in SfB und Teams
Help Desk – Wenn Applikation sich intelligent verknüpfen

12.45 hrs – 13.45 hrs Break


13.45 hrs – 14.30 hrs
Keynote: Best-Practice aus der Industrie  
Praxis-Erfahrungen mit Jabra, Unify Square, CC4Skype und SfB/Teams

14.30 hrs – 15.00 hrs
Anwenderzufriedenheit ist die Währung der IT
Anwenderzufriedenheit versus Kostenoptimierung

ab 15.00 hrs
Live Vorführung verfügbar  
Jabra, Unify Square PowerSuite, CC4Skype zum Anfassen

We’re Vegas bound!

Meet us at Microsofts Inspire

Meet us at Microsoft Inspire 14-18 July 201

CC4Skype is joining Microsoft, and many of its partners at Inspire to collaborate and connect, to find inspiration from shared experiences and gain insights.
Meet with us; we’ll share our insights into Contact Centers on Teams with you and show you how we improve your customers’ experience with Dynamics. Our Omni-channel solution can improve your reachability and provide your company with more and better insights.
Let us show you.

Plan a meeting with us:
Inspire calendar link (accessible to registered attendees only)

Enterprise Connect, Orlando​

Meet us in Orlando

The ultimate event for all Call and Contact Center professionals. The go-to event to gain insights into the latest developments and innovations in the world of customer dialogue. An environment perfect for CC4Skype to showcase our latest releases.

CC4Skype exhibits at the IP Expo Europe – BOOTH E7

Web Chat & Social Media for customer contact

CC4Skype exhibits at the IP Expo Europe – BOOTH E7
On 3-4 Oct at the London ExCel.
Come join us; we will gladly demonstrate our Omni-Channel Customer Contact Solution to you.

IP Expo Europe; the go-to event for Customer Contact professionals.

If you want to gain insights into the latest developments and innovations in the world of customer dialogue, we will meet you there!
Europe’s Number ONE IT Event!

With six top IT events under ONE roof, 300+ exhibitors and 300+ free to attend seminar sessions, IP EXPO Europe is the must-attend IT event of the year for CIOs, heads of IT, security specialists, leaders of insight and tech experts.

The event showcases brand new exclusive content and senior level insights from across the industry, as well as unveiling the latest developments in IT. IP EXPO Europe now incorporates IP EXPO, Cyber Security, Developer, AI-Analytics, Internet of Things and Blockchain.

IP EXPO Europe, takes place on 3-4 October at ExCeL, London

Arrive with challenges, leave with solutions!