social media & web chat

available now in cc4skype

Welcome at CC4Skype

When customers ask us why they should choose our solution, our first response is “let us give you a demo, and judge for yourself”. The truth is, we are so much more than a PowerPoint presentation can show you. CC4Skype has redefined the contact center experience for companies that use Skype for Business. From the elegant intuitive client to the class leading graphical IVR, CC4Skype is setting the standard for a modern highly efficient contact center. Experience firsthand how intuitive our software is, how powerful our routing engine is and how you will able to deliver a world class customer contact experience to your customers in a very short time.


Our ‘first time right’ routing engine is based on
business rules, skill set and availability of the agent

Request a demo


Watch our on-demand webinar: Social Media & Webchat in the Contact Center

In this webinar, we will present and demonstrate the added value of Social Media scanning & handling and Web Chat for customer contact centers.


New Partner:

Pennine partners CC4Skype

Pennine, the leading communications, data, networking specialist has signed a UK partnership agreement with CC4Skype.

Press Release:

Social Media & Extended Web Chat

CC4Skype, Dutch brand leader in Omni Channel Contact Center Solutions for Skype for Business, has introduced Social Media and extended Web Chat at the CCW (Berlin). 


Customers

These companies use CC4Skype for routing their customer contact interactions.


Easy to implement & use

Easy to implement and use. The software is very intuitive, quick to set up, highly functional and operates on-premise, in the cloud or hybrid.


Omni Channel Solution for Customer Contact

All channels, Email, Voice, Web Chat and Social Media, are managed from one administration tool and one client. 


Native Skype for Business & Teams

Natively integrated with Microsoft Skype for Business, Teams and Dynamics. Three layers of collaboration capabilities for customers.